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Success Story:
Schwäbisch Hall Facility Management GmbH

Wie die Schwäbisch Hall Facility Management GmbH (SHFM) mithilfe der sizzly Catering Cloud die Prozesse zwischen eigenen Systemen und ihren Kunden digitalisiert

Canteen solution for digital catering processes

SHFM setzt auf die sizzly Catering Cloud

© Jap Photography

Die SHFM revolutioniert mit der sizzly Catering Cloud die Catering-Prozesse und bietet eine innovative Kantinenlösung für Unternehmen, Organisationen, Schulen und KiTas. Seit über drei Jahren arbeiten SHFM und sizzly gemeinsam mit Pilotkunden an der Entwicklung einer maßgeschneiderten Lösung für das Bestellen und Bezahlen in Kantinen. Die Einsichten in die internen Prozesse, Anforderungen und Wünsche bei der SHFM sind in zahlreiche Funktionen und Features geflossen – mit dem Ergebnis, dass sizzly seit September 2024 bei diversen Kunden der SHFM erfolgreich eingeführt wurde, sowohl bei Firmenkunden als auch in Schulen. Das Resultat? Ein System, das alle Akteure – Caterer, Kunde und Endnutzer – nahtlos und digital miteinander verbindet. Die Zukunft? Birgt noch ein riesiges Potential, um weitere Organisationen in die digitale Welt des Caterings zu integrieren und gemeinsam zu wachsen.

SHFM logo

Schwäbisch Hall Facility Management GmbH

  • ~500 employees
  • ~400 customers
  • Catering, facility management, document services
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Initial situation:

High manual effort and lack of flexibility

Before the introduction of sizzly , the ordering and billing processes for customers were heavily paper-based and time-consuming, as there were no digital processes yet.

Manual orders

Orders from customers were laboriously collected until the order deadline & sent to the caterer in various forms (e-mail, Excel).

Evaluation of orders

In order for the caterer to obtain a complete overview of all orders from all customers, the individual orders received first had to be transferred to the caterer's systems.

Weekly meal plans

Sending the weekly meal plans to the respective customers so that they could be posted was very time-consuming.

Billing of orders

Although the caterer was able to invoice all delivered items to a company or organization, they had increased internal difficulties with tracking pick-ups & billing.

IT difficulties

With other systems/cash registers, there were often compatibility problems between the internal IT structures.

The solution:

Digitale Prozesse mit der sizzly Ordering App

The entire process was digitized with the introduction of sizzly :

Integration into the merchandise management system

Thanks to the integration with ROP, all information (articles & order data) can be automatically synchronized between sizzly & the WWS.

Digital weekly meal plan

By integrating sizzly with the ROP merchandise management system, the weekly meal plan and all item information (price, allergens, etc.) is automatically transferred to sizzly . SHFM thus has the advantage of only having to update the articles in their usual system & not in two places.

Digital orders

Employees order their meals directly via the app, with allergens, prices and allowances visible at all times. The weekly meal plan of various stores is available digitally.

Overview of orders

Employees have an overview of all orders placed & can manage their orders themselves and cancel them in the event of illness.

Automated billing

Billing now takes much less time for both the caterer and the customer - queries and complaints are a thing of the past.

Web application

With the web application, access is possible at any time from anywhere & is independent of business hours, work location & equipment.

Integration with the merchandise management system

What data is synchronized between sizzly and ROP?

The advantages for SHFM

The introduction of the canteen solution

sizzly gives you a clear competitive advantage over your rivals on the market

Lasting customer loyalty through high & long-term customer satisfaction

Easier acquisition of new customers thanks to expanded digital portfolio

A one-stop solution with a single point of contact

Networked processes &
integrations

High time & effort savings for caterers & customers

Modular principle: the right modules for every customer

Anbindung an
Vendingautomaten

Mapping of subsidy & grant logic

One solution for all customer groups instead of isolated solutions

Modern ordering option via web application for customers & end users

Compatibility with all end devices with all operating systems and browsers

White Labeling & Customizing Möglichkeiten, von Design bis hin zu individuellen Features

Compliance with very high data protection standards & data protection requirements

No administrative IT work (servers, licenses) for either caterers or customers

Customer testimonial

SHFM reports on what has changed since the pilot phase and the introduction to the first customers:

"We see ourselves as a solution provider and always want to respond to the wishes and requirements of our customers. Until now, however, there was no satisfactory solution for orders and output. sizzly has implemented this perfectly, because together with sizzly we are a complete solution for all customer groups. The possibilities that we can offer our customers with the digital platform give us a huge USP on the market compared to competing caterers. Working with sizzly was as easy as working with internal colleagues. We were able to simply offload ideas to sizzly , many of which were actually implemented or are on the roadmap - we painted castles in the air and sizzly built the castle."
Raphael Bartz
Head of Sales & Marketing at Schwäbisch Hall Facility Management GmbH
"There are other good and cheaper systems, but none offer the same functionality as sizzly. The flexibility in particular, which works for all customer groups and on all end devices, is outstanding. The success speaks for itself: we have practically delivered the proof of concept. The original plan was to convert the entire customer route to a single system within five to ten years. Today, after just three years, we are already well on the way to achieving our goal much faster. We are looking forward to the upcoming developments and to further exciting joint projects!"
Kilian Reichert
Head of Catering at Schwäbisch Hall Facility Management GmbH

Die Apps der sizzly Catering Cloud

SHFM bietet seinen Kunden alle Bausteine der sizzly Catering Cloud mit vollem Funktionsumfang an

SHFM nutzt sizzly als Baukastensystem und bietet das auch so seinen Kunden an. Damit kann die SHFM mit sizzly ihr eigenes Leistungsportfolio digital erweitern. Je nach Anforderungen und Prozessen beim Kunden können unterschiedliche Apps der sizzly Catering Cloud gewählt und miteinander kombiniert werden.

  • ORDERING APP: In dieser App bestellen und bezahlen die Mitarbeitenden/Schüler und verwalten ihre Bestellungen
  • CATERING APP: In dieser App wird das Angebot verwaltet & Bestellungen in der Kantine abgeschlossen
  • BACKOFFICE APP: In dieser App werden die Nutzeraccounts der Mitarbeitenden/Schüler von der Personalabteilung / dem Sekretariat verwaltet

Features of the ordering app

SHFM offers the sizzly platform for all gastronomic ordering, payment and billing processes for customers on a modular basis, including:

Digital pre-order

Über die sizzly Ordering App, sowohl für Warenangebote des Contract Caterers als auch vom Unternehmen selbst erstellte Warenangebote

Cloud POS system

for the receipt of all transactions, optionally with digital creation of hospitality receipts

NFC chips/badges

are integrated and can be used to collect orders and pay for impulse purchases

Vending machines

sizzly as a store for pre-orders at vending machines or for paying for impulse purchases

screenshot of sizzly ordering app showing different shops of bott
Payment/billing

via integrated payroll deduction for internal employees and via in-app credit system for external employees or students

Grant structure

Individual subsidization of the range of goods, depending on user roles and article types

Integration WWS Caterer

Employee orders are automatically transmitted to the caterer's integrated merchandise management system.

Extension for external stores

In addition to orders placed with the caterer, sizzly can also be used for external providers, such as bakeries etc., to expand the range.

Features of the catering app

Simple management of offers & meal plans

Screenshot of sizzly catering app POS feature
Menu plan of the caterer

The weekly meal plan including all item information is synchronized directly from the ERP system into the sizzly app

Store extension

Customers can create any number of store profiles, which can also contain goods from different providers (e.g. caterers, bakers, external restaurants, etc.).

Issue & finalize orders

By scanning the employee chip, the canteen staff can open the current day's order, issue the items ordered and complete the order.

POS module

If, in addition to pre-orders, the customer also allows spontaneous purchases in the canteen, such as drinks and snacks, these can be processed by the canteen staff using the sizzly POS module and/or an NFC reader.

Features of the backoffice app

Mit der Backoffice App gibt die SHFM Unternehmen & Organisationen ein Tool an die Hand für die eigenständige Verwaltung von Benutzern und Bestellungen:

Employee management

The HR department can create new users, manage them or simply remove them. User roles can also be assigned, for example for mapping grant structures.

Linking with NFC employee chips

NFC-Mitarbeiterchips oder Schülerausweise können über ihre ID in der Backoffice App mit Usern verknüpft werden. Wahlweise können die NFC-Transponder bei Ersteinsatz auch über sizzly bestellt werden.

Evaluations & data exports

Customers can now independently export evaluations and statistics on orders and transactions.

Support

Die Personalabteilung bzw. das Sekretariat hat in der Backoffice App eine Übersicht über Bestellungen, Transaktionen, Guthaben, Rechnungen und User. So kann auch organisationsinterner Support gewährleistet werden.

screenshot of sizzly backoffice app

Sustainable reusable system

SHFM uses a sustainable reusable stainless steel system that can be used to serve both large portions and single portions. Deposit tracking and returns to deposit machines can be integrated with sizzly . End users can keep an eye on the status of borrowed reusable containers and return deadlines in the sizzly app.

Important success factors

for a successful project launch & the introduction of the sizzly app

These following factors made the introduction of the sizzly app at SHFM and its customers a complete success. We would like to thank you for the trusting cooperation and are already looking forward to further innovations that we will develop together with SHFM in the future!

Acceptance & interest from the customer's management, ideally a responsible person

Creating acceptance through smooth processes and the improvement of previous difficulties

Intensive support & communication during the introduction of the system for all parties involved

Weitere Success Stories

Which are related to SHFM as a caterer:

logo bott

Bott GmbH & Co. KG

  • ~500 employees
  • Vehicle & operating equipment
view success story

Are you interested?

Mit sizzly hat die SHFM nicht nur interne Prozesse optimiert, sondern auch die Zufriedenheit ihrer Kunden gesteigert. Die SHFM zeigt eindrucksvoll, wie Digitalisierung die Cateringwelt verbessern kann – und das in nur kurzer Zeit.

Bist auch Du bereit, die Bestell- und Bezahlprozesse in deinem Unternehmen zu revolutionieren?
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