sizzly a modular, cloud-based platform for digital ordering and payment processes—developed for gastronomy, (company) catering, and events.
Our solutions and features according to a modular principle: you can flexibly select, combine, and customize them at any time—to suit your needs and your business perfectly. Whether you need a single module or a complete solution, sizzly with your requirements.
The sizzly Catering Cloud a comprehensive, digital solution concept for communal catering, (company) catering, and canteens.
It consists of three perfectly coordinated modules:
ordering app – for easy (pre-)ordering and payment
catering app – for managing shop profiles, the cash register, and canteen organization
backoffice app – for end-user (customer) management, evaluation, and administration
All components are modular and can be flexibly combined and expanded - for maximum efficiency and seamless processes.
The sizzly Event Cloud our digital ordering and payment solutions for events functions of all sizes.
It consists of two central modules:
ordering app – for fast, contactless ordering and payments
Event app - for efficient processes on site, e.g. serving, collection, checkout and payment
Both modules are seamlessly integrated and ensure a smooth, modern guest experience.
The sizzly Gastro Cloud our digital ordering and payment solutions for restaurants, bars, food trucks, outdoor dining, and hotels.
It consists of two central modules:
ordering app – for digital ordering and payment
Gastro App - for optimized processes in service, kitchen and serving as well as at the POS / cash register.
Whether indoors, to-go, or outdoors, the sizzly Gastro Cloud you digitize processes, reduce staff workload, and improve the guest experience.
The ordering app digital shop profiles with the respective product range or menu. Users can view all items, including detailed information, add them to their shopping cart, order, and pay directly—quickly, easily, and digitally.
Flexible access—depending on the application
In gastronomy at events , access events without logging in—conveniently via link or QR code. In a canteen context, access can also be activated only after logging into the personal account, depending on the application scenario.
More functions with a personal sizzly account
Users with a fixed sizzly account also benefit from an order overview and the option to manage their credit and personal data directly in the app.
The catering, gastronomy and event app is the central application for caterers and restaurateurs to manage stores, points of sale, vending machines, articles, menus and weekly meal plans.
Functions at a glance:
Overview and processing of orders: view, call up, issue, finalize
Management of all content and locations
Access to optional modules such as POS system, system integrations and more
Download statistics and reports for evaluation
All functions are modular and can be flexibly activated as required - for efficient processes and maximum control.
The backoffice app for the central management of user accounts (orderers/end users) and is mainly used in a catering context—for example, in companies, schools, daycare centers, or public institutions.
Functions at a glance:
Independent administration of user accounts by authorized departments (e.g. HR departments, secretariats, management)
Linking NFC employee ID cards or student cards with user accounts
Creating and deleting user profiles
Insight into transactions, credit balances and account activities
The backoffice app the basis for internal support within an organization. Admins can respond directly to user requests and provide assistance independently—quickly, securely, and in compliance with data protection regulations.
Every business is different - which is precisely why sizzly is not a rigid system, but a flexible modular system that adapts to your individual requirements.
This means, for example:
Already using a POS system? No problem - sizzly also works without a POS module or can be easily integrated.
You don't want pre-orders, but spontaneous food deliveries on site? That's also possible - sizzly supports spontaneous purchases.
Do you need digital orders & payments for an event, but also want to offer traditional card payments? No problem - we offer both.
Would you prefer to pay out your deposit in cash? That's also possible with sizzly .
In short: sizzly is geared to your needs - not the other way around.
Our prices consist of three components:
SaaS licenses for users and services
Transaction fees
Setup & customizing costs
We value transparency, flexibility and fairness - you only pay for what you really need and use. Instead of a rigid pricing model, we offer customized packages that are tailored precisely to your field of application.
Simply send us your requirements and key data - we will provide you with an individual offer at short notice.
Pre-orders are ideal for use in canteens, for takeaway or for deliveries. Users order their desired items within individually definable deadlines - for the next few hours, days or weeks.
Your advantage: You can plan more precisely, manage your shopping more effectively and reduce food waste.
If a pre-order system doesn't suit your process, that's no problem:
sizzly also supports spontaneous purchases - quickly, directly on site and without any lead time. The app adapts flexibly to your process - not the other way around.
No, pre-orders are not compulsory!
If you prefer to buy on the spur of the moment, you can have the food delivered to you easily and flexibly on site - payment is then made at the till, by card, cash or credit, depending on the application. We also implement this option for you smartly and smoothly.
The sizzly ordering app collective and group orders – ideal for kindergartens, elementary schools, nursing homes, hospitals, and similar institutions.
Instead of cumbersome Excel lists or paper forms, the entire ordering process runs digitally and conveniently directly in the app. Group orderers benefit from a clear weekly view in which they can quickly and easily enter the required quantities per day. Changes, cancellations and adjustments can also be made easily within the deadlines set by the caterer.
This makes order processing much more efficient and better tailored to the requirements of modern catering solutions.
You can find detailed information on collective/group orders and the weekly view here.
The order and payment method can be defined individually for each customer organization. Different variants can even be easily combined within one organization.
Example: A caterer supplies different facilities with customized processes:
KiTa: The KiTa management places collective orders on account.
Nursing home: Ward managers create collective orders on account, which are sent to the caterer as a total order.
Secondary school: Students pre-order individually for the week; pick-up and billing are done via the student ID card, to which digital credit can be deposited.
Company: Employees order individually for specific days; permanent employees pay via payroll and receive allowances, while guests and external workers pay with digital payment methods.
If an organization has several points of sale, for example:
A company with a canteen, bistro, bakery and vending machines
A restaurant group with several locations
An event with various serving points, food trucks and drinks trolleys
then employees, guests or visitors receive a clearly laid out page with all available store profiles. The product range and settings can be managed and adapted individually for each sales outlet.
If there is only one point of sale, you are forwarded directly to the relevant store profile - quickly and easily.
For more complex organizational structures or customers, sales outlets and stores can be assigned hierarchically via sub-organizations or user roles.
Example:
A company with several locations organizes access rights as follows:
Location 1: Large plant with several canteens, bakeries and vending machines. Employees only see the stores at this location.
Locations 2 & 3: Smaller external locations with one canteen each. Employees only see their own location.
Sales and support staff and management (who frequently move between locations): Have access to all sales outlets at all locations.
Even if advance orders are not used everywhere, it is ensured that all employees at all locations can make spontaneous purchases with their employee ID card at all points of sale.
In sizzly you can store comprehensive information about each item - including name, description, image, category, price, ingredients, ingredients and allergens.
Depending on the product type, you also have the option of entering all legally required information, such as nutritional values, best-before date, packaging size and preparation instructions, especially for pre-packaged products.
One or more options can be flexibly added to articles. These options can be named and configured individually - with or without a surcharge.
For example:
The store profile can be set up so that users can filter items specifically according to allergens - for example, to hide all products containing nuts.
Individual tags can also be created and assigned to items, such as "food for allergy sufferers", "vegetarian" or "spicy". Users can then filter the items according to these tags and find suitable products even faster.
All common digital payment methods are available via our payment service provider, including Apple Pay, Google Pay, PayPal, credit card and more. Each caterer, restaurateur or event organizer decides individually which payment methods are offered to guests, employees or students in the shopping cart - based on the general payment conditions.
In the catering sector, there are also flexible payment options such as in-app credit, payment by invoice or direct billing via payroll accounting.
Companies can seamlessly connect their payroll accounting with sizzly . Employees order and pay conveniently via payroll accounting. The total amount of items ordered by an employee - including any allowances - for a defined period is transmitted digitally and automatically to payroll accounting.
If an organization uses an accounting system such as Datev, SAP or similar, this can be integrated directly with sizzly if desired.
In-app credit is a digital credit system for orders and payments in sizzly - especially in the catering sector, for example in company or school canteens.
Employees, pupils, parents or students can conveniently top up their credit in their own sizzly user account. All orders are then billed directly to the credit balance.
You can find detailed information on in-app credit here.
If you wish, you can continue to provide revaluation stations on site. We configure these flexibly according to your needs, depending on whether revaluations are to be accepted via cash or card payment.
However, a large automatic revaluator is a thing of the past. Today, we rely on smart solutions with a tablet and small card terminal that can be conveniently placed anywhere - with as little hardware as possible.
NFC badges and transponders can be easily connected to sizzly and linked to the organization's respective payment system - be it in-app credit or payroll.
NFC transponders already in circulation can be adopted if a list of transponder IDs is available. Alternatively, you can obtain new, pre-configured and optionally personalized NFC chips directly from sizzly .
Collective/group customers can of course pay by invoice. In sizzly , invoices can be viewed per day, week, month or per individual period and are then settled directly by the caterer in the traditional way outside of sizzly .
Of course, card terminals can be connected to sizzly or offered in addition to digital payment methods.
Whether it's a cloud-based payment terminal or a brand-new tap-2-pay solution in which a tablet/smartphone acts as a payment terminal - we offer the right solution for every application.
Card terminals can be purchased or rented for a short period of time.
Are you looking for an even smarter way to receive card payments without additional hardware? Then we recommend Tap-2-Pay - it turns your smartphone or tablet into a card terminal.
Tap-2-Pay turns your smartphone into a mobile payment terminal.
Simply hold your card or wallet with Apple/Google Pay to the device you use with sizzly - without any additional terminal. You can buy Tap-2-Pay-enabled smartphones directly from us or rent them on a short-term basis. Use your own device? No problem - we'll check whether it meets the technical requirements.
No specific hardware is required for sizzly . As all apps run as web applications, they can be used on all end devices - whether PC, laptop, tablet or smartphone.
Additional devices such as receipt printers can also be flexibly connected. Different display sizes can be useful depending on the area of application.
You can use your own hardware or, if required, rent or buy pre-configured devices from sizzly .
sizzly is an ordering and payment solution and not a merchandise management system.
In the catering app , you catering app manage items including all item data, shops, and orders. However, functions related to purchasing, recipes, or warehousing are not included.
If a merchandise management system is required for your area of application, this can be used in parallel or integrated into sizzly . This enables real-time synchronization of article and order data between the two systems.
No. sizzly is a browser-based web application and can therefore be opened on any internet-enabled device via any browser. Access is via the specific URL communicated by the respective organization or event.
There are various reasons why sizzly is a web app: from accessibility to security issues. You can find a detailed explanation including instructions on how to set up quick access to a web app on your smartphone here.
All sizzly apps are mobile responsive and can also be easily operated on smartphones. However, larger displays offer a better overview for certain applications, such as cash registers or self-order terminals.
We will be happy to advise you on which devices are best suited to your location based on our experience.
Receipt printers can be connected to sizzly by arrangement. If new receipt printers are required, these can also be set up via sizzly or purchased from our partner network.
A self-order terminal is ideal for enabling employees, students and the like to order (and top up their credit if necessary) on site - without the need for personal devices.
We configure the terminal in various sizes to suit your requirements, from compact tablets with wall mounts to large touchscreens.
You can log in either by entering your user data or conveniently by scanning your employee or student ID card.
All sizzly require a permanent active internet connection for real-time data synchronization. It does not matter whether the internet connection is via LAN, WiFi, mobile phone, or hotspot. As a backup option or for remote event locations, for example, we can partner provide M2M SIM cards through our partner .
This depends on the respective area of application, but in most cases a POS system is necessary. If a POS system is already in use, it can be integrated with sizzly if desired. Alternatively, sizzly offers an integrated cloud POS module that can be used as a fully functional POS system.
sizzly be used as a POS system via the integrated cloud POS. If the POS module is booked, it can be catering app in the catering app .
On request, all receipts created digitally via sizzly receive a TSE signature.
Yes, in the ordering app , guests/employees ordering app the option of requesting a hospitality receipt for a specific order and filling it out digitally. It can then be downloaded digitally as a PDF file.
sizzly is based on a cloud POS system. All the functions of a POS system are available. The major advantage of the cloud solution is its hardware independence, as sizzly , including the POS module, can be used on all end devices without the need for a traditional POS terminal. This saves you high hardware costs.
In addition, the sizzly is seamlessly integrated into the sizzly so that all data and processes are always synchronized across platforms.
You can, of course, use your own accessories. However, we are also happy to help you Home everything you need for a successful Home —from NFC chips, NFC readers, QR codes, stickers, and flyers to table displays, tablet holders, and vending machine systems.
Looking for more accessories? Just get in touch with us - together we'll find the right solution for you.
Yes, deposits can be easily mapped in the sizzly app - from classic bottle and glass deposits to reusable containers, including deposit and return tracking.
Deposits in any form can be refunded digitally to the payment method used to place the order. An independent cash refund is of course still possible.
Returnable systems from third-party providers can be recorded or integrated in sizzly on request.
Vending machine systems as well as deposit return machines can be integrated with sizzly on request.
Yes, sizzly offers a digital tipping function that can be activated in the shopping cart if required. Guests can either enter a fixed amount or a percentage as a tip.
A report can be used to either distribute the tips evenly among the service staff or allocate them individually.
Service staff can use a smartphone or tablet to place table orders of their choice, which are sent directly to the kitchen or bar.
Guests can gastronomy order and pay in the gastronomy using their own smartphone via QR code.
The transmission of the table number is optional. Orders can either be brought directly to the table by the service team or guests receive an SMS notification as soon as the order is ready - so they can also pick it up themselves.
Spontaneous purchases at the counter can be made and paid for via the sizzly checkout module.
With sizzly , you can easily map takeaway orders. Customize order times, available time slots, lead times and capacities per slot. Guests receive an order confirmation with order ID and QR code via SMS, which they can use to conveniently pick up their order.
sizzly can be sizzly in self-service concepts, e.g., in bars, beer gardens, outdoor restaurants, ski lodges, or at events. Guests order and pay digitally and, depending on the application, can either pick up their order directly with their order QR code or receive an automatic SMS notification when the order is ready for pickup.
With digital user roles, sizzly enables flexible and targeted sizzly of user groups in a catering context. Users can be assigned to specific groups such as school classes, daycare groups, locations, or employee categories (e.g., trainees, external staff, working students).
These roles control, for example, the visibility of shops (e.g., by location) or the allocation of subsidies, such as meal subsidies for certain groups. This allows individual authorizations, offers, and billing models to be mapped efficiently—without the need for manual individual assignments.
Meal subsidies are financial contributions that companies, schools, or public institutions grant to their employees, students, or certain user groups—for example, for a discounted lunch in the cafeteria.
With sizzly , individual subsidies sizzly be allocated automatically and in a targeted manner—e.g., for trainees, working students, disadvantaged students, or by location. The subsidies are automatically taken into account during the ordering process and enable simple, transparent, and digital processing—without any paper vouchers or manual proof.
In sizzly , tax subsidy limits sizzly be flexibly stored according to location or country. This ensures that meal subsidies are automatically granted within the framework of the applicable tax regulations—e.g., in accordance with the limits for benefits in kind in Germany.
This facilitates compliance with legal regulations and ensures legally compliant, cross-location management of subsidies.
In many cases, temporary workers, external service providers, or freelancers are not eligible for meal allowances because they are not part of the company's workforce subject to social security contributions.
Under current tax and social security law, meal allowances are a monetary benefit that may only be granted under certain conditions in order to receive tax relief—usually only to the company's own permanent employees.
sizzly the correct allocation of subsidies by allowing external user groups to be specifically excluded from receiving subsidies – ensuring legally compliant processing.
BuT grants (benefits for education and participation) are government subsidies for children and young people from low-income families. They are intended to ensure that all students—regardless of their social situation—can participate in school meals and other educational opportunities.
Children from families receiving citizen's income, housing allowance, or child supplement are eligible for BuT benefits.
As part of the BuT program, a full or partial subsidy for lunch is granted—often handled directly by school authorities or municipal agencies.
With sizzly , students eligible for BuT sizzly registered digitally and subsidies can be calculated automatically—simply, discreetly, and without stigmatization.
Employees or students who are eligible for subsidies can see the subsidized prices that apply to themordering app in the sizzly ordering app —based on their subsidy group or user role.
When ordering, the system automatically recognizes which items and meals are subsidized and how high the daily subsidy limit is. sizzly several items are ordered per day, sizzly automatically takes daily limits or subsidy limits sizzly . As soon as a limit is reached, the app automatically displays the regular price for additional items—transparent and user-friendly.
If an order—or part of it—is canceled, the subsidy charged will automatically be reset or adjusted.
All subsidies granted are clearly shown in the order overview as well as on receipts and invoices, so that users have full transparency about prices and subsidies at all times.
In sizzly , companies and organizations have sizzly option of creating customized reports on all subsidies granted—filtered by user groups, time periods, or locations. This provides HR departments, for example, with a clear and exportable basis for internal or external accounting.
The reports can be generated flexibly as needed—e.g., monthly, quarterly, or annually.
If integrated with accounting tools such as DATEV or SAP, subsidy data can also be transferred automatically—for seamless, efficient, and error-free further processing in payroll or financial accounting.
When a company sizzly automated, integrated payroll accounting system, all consumption is directly offset against the subsidies granted—without any manual intermediate steps.
Employees' contributions are calculated automatically and deducted from their monthly salaries, while subsidies are taken into account by the system. This results in transparent, audit-proof, and fully automated billing for all meals—seamlessly integrated into existing payroll processes.
This not only reduces administrative effort, but also ensures that all services are billed correctly and on time.
The sizzly apps are currently available in German and English. Other languages can be activated and implemented at any time on request.
Item prices can be displayed in different currencies. The currency display can be flexibly adapted. This means that sizzly easily supports organizations with multiple locations and different currencies.
Yes, there is sizzly , which can generally be reached by email at sizzly.
It should be noted that the caterer/restaurateur/organizer is responsible for the range of articles themselves & support requests regarding articles must be made directly to them. Requests for specific user accounts, e.g. at companies/schools, must also first be addressed to those responsible within the organization.
There is a sizzly that backoffice app instructions for ordering app, catering app backoffice app . Logged-in users can access it in the apps via the menu or via the footer under "Help Center."
When introducing sizzly , we offer both digital and face-to-face training on request for all affected areas of the organization, from service personnel to the HR department.
Of course, we also provide information material, e.g. for setting up or registering.
With regard to the product range and orders, you should first contact the stand personnel or the organizer. If you have any questions or problems with payments or refunds, please contact sizzly support directly.
Always contact the person designated by your organization first - this could be the caterer, the HR department or the secretariat.
If your contact person is unable to help you with questions about account details, payments, or refunds, they will sizzly directly. For billing questions regarding payroll accounting, the HR department remains your contact.
The assortment, menus and weekly meal plans including prices are maintained directly by the caterer. So if items are missing for a certain period or prices are incorrect, please contact the caterer.
If you have any questions or requests for changes to your account, your personal user data, billing, credit balance or transactions, please contact your HR department or the secretariat first. If your contact person there is unable to help you, they will get in touch with sizzly.
If you have any questions or requests for changes to your account, your personal user data, billing, credit balance or transactions, please contact the school management or the secretary's office first. If your contact person there is unable to help you, they will get in touch with sizzly.
If you have any problems with payments, upgrades or refunds, please contact sizzly support directly.
For questions about articles, availability, prices etc., please contact the caterer directly.
Yes, sizzly is GDPR-compliant and fulfills all legal requirements resulting from the GDPR.
All data is stored in Germany and the EU and processed in accordance with our Privacy Policy any contract data processing agreement that may be concluded.
A central feature of the sizzly app is grant management, with which organizations (companies, schools, etc.) can digitally map their existing grant models 1:1 - without having to introduce new models. The sizzly app allows the mapping of simple to highly complex grant systems - with a connection to payroll accounting if required. Specific user roles with associated subsidy rules and limits can be assigned to certain user groups.
Subsidies can be both:
awarded. The integrated grant rules can be used to extend e.g:
Tax guidelines can be adhered to, e.g. by complying with statutory maximum amounts. The system remains fully flexible and can be used internationally - ideal for organizations with different requirements depending on location/country.
You can find a detailed description of the grant options and various examples here.