Canteen solution for digital catering processes
SHFM relies on the sizzly Catering Cloud
SHFM is revolutionizing catering processes with the sizzly Catering Cloud and offers an innovative canteen solution for companies, organizations, schools and daycare centers. SHFM and sizzly have been working together with pilot customers for over three years to develop a customized solution for ordering and paying in canteens. Insights into SHFM's internal processes, requirements and wishes have been incorporated into numerous functions and features - with the result that sizzly has been successfully introduced at various SHFM customers since September 2024, both at corporate customers and in schools. The result? A system that connects all stakeholders - caterers, customers and end users - seamlessly and digitally. The future? There is still huge potential to integrate other organizations into the digital world of catering and grow together.
Schwäbisch Hall Facility Management GmbH
- ~500 employees
- ~400 customers
- Catering, facility management, document services
First contact
The first exchange between sizzly and SHFM took place in 2022. Initially, the main aim was to find a solution for schools and daycare centers.
System integration
The ROP merchandise management system, Stüwer vending machine systems and the Rieber returnable system were integrated.
Pilot customers
At the end of 2023, individual SHFM pilot customers began to test sizzly extensively and the platform was further optimized as a result.
Live customers
Since September 2024, sizzly has already been successfully introduced at several customers and further customers are currently being onboarded.
Initial situation
High manual effort and lack of flexibility
Before the introduction of sizzly , the ordering and billing processes for customers were heavily paper-based and time-consuming, as there were no digital processes yet.
Manual orders
Orders from customers were laboriously collected until the order deadline & sent to the caterer in various forms (e-mail, Excel).
Evaluation of orders
In order for the caterer to obtain a complete overview of all orders from all customers, the individual orders received first had to be transferred to the caterer's systems.
Weekly meal plans
Sending the weekly meal plans to the respective customers so that they could be posted was very time-consuming.
Billing of orders
Although the caterer was able to invoice all delivered items to a company or organization, they had increased internal difficulties with tracking pick-ups & billing.
IT difficulties
With other systems/cash registers, there were often compatibility problems between the internal IT structures.
The solution:
Digital processes with the sizzly catering app
The entire process was digitized with the introduction of sizzly :
Integration into the merchandise management system
Thanks to the integration with ROP, all information (articles & order data) can be automatically synchronized between sizzly & the WWS.
Digital weekly meal plan
By integrating sizzly with the ROP merchandise management system, the weekly meal plan and all item information (price, allergens, etc.) is automatically transferred to sizzly . SHFM thus has the advantage of only having to update the articles in their usual system & not in two places.
Digital orders
Employees order their meals directly via the app, with allergens, prices and allowances visible at all times. The weekly meal plan of various stores is available digitally.
Overview of orders
Employees have an overview of all orders placed & can manage their orders themselves and cancel them in the event of illness.
Automated billing
Billing now takes much less time for both the caterer and the customer - queries and complaints are a thing of the past.
Web application
With the web application, access is possible at any time from anywhere & is independent of business hours, work location & equipment.
Integration with the merchandise management system
What data is synchronized between sizzly and ROP?
Articles for sale
Sales prices
Customer data
Pre-orders
Turnover & sales
Menus
Product catalog
The advantages for SHFM
through the introduction of the canteen solution
Customer testimonial
SHFM reports on what has changed since the pilot phase and the introduction to the first customers:
"There are other good and cheaper systems, but none offer the same functionality as sizzly. The flexibility in particular, which works for all customer groups and on all end devices, is outstanding. The success speaks for itself: we have practically delivered the proof of concept. The original plan was to convert the entire customer route to a single system within five to ten years. Today, after just three years, we are already well on the way to achieving our goal much faster. We are looking forward to the upcoming developments and to further exciting joint projects!"
Kilian Reichert
Head of Catering at Schwäbisch Hall Facility Management GmbH
"We see ourselves as a solution provider and always want to respond to the wishes and requirements of our customers. Until now, however, there was no satisfactory solution for orders and output. sizzly has implemented this perfectly, because together with sizzly we are a complete solution for all customer groups. The possibilities that we can offer our customers with the digital platform give us a huge USP on the market compared to competing caterers. The collaboration with sizzly was sas easy as with internal colleagues. We were able to simply offload ideas to sizzly , many of which were actually implemented or are on the roadmap - we painted castles in the air and sizzly built the castle."
Raphael Bartz
Head of Sales & Marketing at Schwäbisch Hall Facility Management GmbH
The apps of the sizzly Catering cloud
SHFM offers its customers all modules of the sizzly Catering Cloud with a full range of functions
SHFM uses sizzly as a modular system and offers this to its customers. This allows SHFM to digitally expand its own service portfolio with sizzly . Depending on the customer's requirements and processes, different sizzly Catering Cloud apps can be selected and combined with each other.
- Ordering app: Employees/students use this app to order, pay and manage their orders
- Catering app: This app is used to manage the offer & complete orders in the canteen
- Backoffice app: In this app, the user accounts of employees/students are managed by the HR department/secretariat
Functions of the sizzly Catering app
SHFM offers the sizzly platform for all gastronomic ordering, payment and billing processes for customers on a modular basis, including:
Digital pre-order
Via the sizzly Ordering App, both for goods offers from the contract caterer and goods offers created by the company itself
Cloud POS system
for the receipt of all transactions, optionally with digital creation of hospitality receipts
NFC employee chips
are integrated and can be used to collect orders and pay for impulse purchases
Vending machines
sizzly as a store for pre-orders at vending machines or for paying for impulse purchases
Payment/billing
via integrated payroll deduction for internal employees and via in-app credit system for external employees or students
Grant structure
Individual subsidization of the range of goods, depending on user roles and article types
Integration WWS Caterer
Employee orders are automatically transmitted to the caterer's integrated merchandise management system.
Extension for external stores
In addition to orders placed with the caterer, sizzly can also be used for external providers, such as bakeries etc., to expand the range.
sizzly Backoffice app
With the Backoffice App, SHFM provides companies and organizations with a tool for the independent administration of users and orders:
Employee management
The HR department can create new users, manage them or simply remove them. User roles can also be assigned, for example for mapping grant structures.
Linking with NFC employee chips
NFC employee tokens or student ID cards can be linked to users via their ID in the back office app. Alternatively, the NFC transponders can also be ordered via sizzly when they are first used.
Evaluations & data exports
Customers can now independently export evaluations and statistics on orders and transactions.
Support
The HR department or secretariat has an overview of orders, transactions, credit balances, invoices and users in the back office app. In this way, internal organizational support can also be guaranteed.
sizzly App
Simple management of offers & meal plans
Menu plan of the caterer
The weekly meal plan including all item information is synchronized directly from the ERP system into the sizzly app
Store extension
Customers can create any number of store profiles, which can also contain goods from different providers (e.g. caterers, bakers, external restaurants, etc.).
Issue & finalize orders
By scanning the employee chip, the canteen staff can open the current day's order, issue the items ordered and complete the order.
POS module
If, in addition to pre-orders, the customer also allows spontaneous purchases in the canteen, such as drinks and snacks, these can be processed by the canteen staff using the sizzly POS module and/or an NFC reader.
Sustainable reusable system
SHFM uses a sustainable reusable stainless steel system that can be used to serve both large portions and single portions. Deposit tracking and returns to deposit machines can be integrated with sizzly . End users can keep an eye on the status of borrowed reusable containers and return deadlines in the sizzly app.
Important success factors
for a successful project launch & the introduction of the sizzly app
These following factors made the introduction of the sizzly app at SHFM and its customers a complete success. We would like to thank you for the trusting cooperation and are already looking forward to further innovations that we will develop together with SHFM in the future!
More success stories
Which are related to SHFM as a caterer:
With sizzly , SHFM has not only optimized internal processes, but also increased customer satisfaction. SHFM impressively demonstrates how digitalization can improve the catering world - and in just a short space of time.
Are you ready to revolutionize the ordering and payment processes in your company?
Arrange a demo appointment now and discover the benefits of the sizzly Canteen app!